Refund & Return Policy

Last Updated: 15/06/2026

At BluNexa®, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 40 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. Products that have been opened, used, damaged, or altered may not qualify for a return.

To initiate a return, please contact our customer support team with your order number and reason for the return.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is the result of our error or a damaged product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

We will gladly provide a replacement or refund when appropriate.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns of:

Opened supplements

Used products

Gift cards

Items marked as final sale

Products returned without prior authorization

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order separately.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team through our Contact Us page.

BluNexa®

Support Your Strength From Within.